Responsible Gambling
At 1xroll, the safety and wellbeing of our members is our priority. We believe gambling should remain a form of controlled entertainment — not a solution to financial problems or stress.
Play with Awareness, Bet with Sense
1xroll operates under international licensing and takes our responsibilities to every member who uses this platform seriously. Responsible gambling is not just a slogan — it is a principle built into the way this platform is designed, managed, and maintained.
We provide a range of tools and resources to help you manage your betting activity with more control. You can set deposit limits, use the self-exclusion feature, or contact our support team which operates around the clock if you need assistance.
Remember: the minimum deposit at 1xroll is RM20 and the minimum withdrawal is RM50. Set your budget before playing, and never try to recover losses by continuing to bet. A calm, planned approach is the mark of a sensible player.
⚠️ Important Reminder: If you find yourself gambling more than planned, using money set aside for daily needs to bet, or feeling distressed after a loss — these are warning signs that should be taken seriously. Contact 1xroll support immediately.
Contact Support
Our team is available 24/7 via live chat and email in Malay and English. Do not hesitate to reach out to us.
Control Tools for 1xroll Members
Self-Exclusion
Members who feel gambling is starting to have a negative impact can request a temporary or permanent account suspension or closure. We will process self-exclusion requests promptly upon receipt.
Personal Deposit Limits
Set daily, weekly, or monthly deposit limits according to your financial capacity. This feature helps you stay within the budget you set for yourself and avoid overspending.
Session Time Limits
Manage the duration of your playing sessions. When a set time limit is approaching, the system will send you a reminder so you can take a break and reassess your betting decisions.
Content Blocking
Members who want to distance themselves from gambling content for a period of time can use site-blocking tools independently through third-party software recommended by health agencies.
Loss Limits
Set the maximum loss amount you are willing to take on in a given period. Once this limit is reached, the system will block further betting activity for that period.
24/7 Live Support
The 1xroll support team is ready to assist you at all times via live chat and email in Malay. If you feel the need to talk to someone, we are here for you.
Start Your Journey with 1xroll
Register your account today and enjoy a 100% welcome bonus up to RM888 — while using the control tools we provide to keep your experience safe and enjoyable.
Signs of Problem Gambling
Gambling becomes a problem when it starts to interfere with daily life, social relationships, or a person's finances. Recognise these signs early so you can act before the situation gets worse.
Responsible Gambling Tips
Set a Budget Before Playing
Decide on the amount you are willing to lose before opening this site. Treat that money as a cost of entertainment — the same as going to the cinema or dining out. Never go beyond that limit.
Limit Your Playing Time
Take regular breaks during playing sessions. Set time reminders on your mobile phone. Long sessions without breaks can affect your judgement and lead to irrational decisions.
Do Not Chase Losses
Game outcomes are driven by chance. Increasing your bets after a losing streak is not a strategy — it only raises the risk of greater losses. Accept losses as part of the playing experience.
Do Not Play When Stressed
Avoid betting when you are dealing with emotional pressure, financial problems, or personal conflicts. An unstable emotional state can push you toward unplanned, high-risk betting decisions.
How to Activate Control Limits at 1xroll
Log In to Your Account
Go to the 1xroll Login page and enter your username and password to access your personal account area.
Go to Account Settings
In the profile menu, look for the responsible gambling settings or account controls section to view all available options.
Choose a Limit Type
Set a deposit limit, loss limit, or session time limit based on your needs. You can activate more than one limit at the same time.
Contact Support if Needed
If you need self-exclusion or account closure, contact our 24/7 support via live chat or email for immediate assistance.
Support Resources for Problem Gambling
If you or someone you know is facing issues related to gambling, it is important to seek professional support. Malaysia has several agencies that provide counselling and recovery services.
Seeking help early is a sign of strength, not weakness. Do not wait until the problem becomes too large to handle on your own.
Beyond external agencies, the 1xroll support team can help you find suitable resources and guide you through the self-exclusion process if needed. Contact us at any time via live chat or email at [email protected].
Talian Kasih
A counselling and emotional support service provided by the Malaysian Ministry of Women, Family and Community Development. Available to anyone who needs guidance and psychological support.
Nearest Hospital or Clinic
Psychiatry departments or mental health units at government hospitals offer assessment and treatment for addiction, including gambling addiction, free of charge or at a subsidised rate.
Community Support Groups
There are community support groups that run group sessions for individuals facing addiction challenges. A understanding environment can help the recovery process.
Licensed Counsellors
Meet with a licensed counsellor who specialises in addictive behaviour for individual treatment sessions tailored to your personal needs and circumstances.