1xroll Privacy Policy

1xroll Privacy Policy

1xroll ("we", "us") is an online gambling platform operating under an international licence, providing online slot, live casino, sports betting, Sic Bo and Teen Patti services to players in Malaysia. We take the protection of members' privacy seriously and ensure that every piece of personal data shared with us is handled responsibly.

This Privacy Policy describes our practices for collecting, processing, storing and disclosing your personal information. It applies to all users of the 1xroll website, including prospective members, registered members and general visitors. We encourage you to read this document carefully before registering or using any of our services.

Information We Collect

In the course of providing our services, 1xroll collects several categories of personal information. This collection takes place directly from you, or automatically through your use of our platform.

Account Registration Information:

• Full name as per identity card (MyKad) or passport
• Active email address
• Mobile phone number
• Date of birth (for age verification of 21 years and above)
• Encrypted password
• Nationality and country of residence

Identity Verification Information (KYC):

• Copy of identity card or passport
• Proof of address (utility bill or bank statement)
• Payment method information (Touch 'n Go, DuitNow, FPX, Boost, ShopeePay or crypto wallet)

Platform Usage Information:

• Deposit and withdrawal transaction records
• Betting and game history
• Bonuses and promotions used
• Communication records with the customer support team

Technical Information:

• Your device's IP address
• Web browser type and operating system
• Cookie and login session data
• General location information based on IP

Purpose of Data Use

All information collected by 1xroll is used for legitimate and reasonable purposes related to the operation of our platform. We do not process your data beyond what is required for the following purposes:

• Member identity and age verification (ensuring all users are 21 years of age and above)
• Member account management, including deposits, withdrawals and transaction history
• Compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements under the international licensing framework
• Detection and prevention of fraudulent activity and unauthorised use of the platform
• Sending important account-related communications, including security notifications and policy updates
• Improving the user experience through behavioural analysis and feedback
• Sending relevant promotional information and bonuses, subject to your consent
• Fulfilling legal obligations and regulatory requirements

Sharing Information with Third Parties

1xroll does not sell, rent or commercialise your personal information to third parties for their own marketing purposes. However, there are circumstances where we need to share information with certain parties to ensure the smooth running of our services.

Approved Service Providers: We work with technology service providers, payment processors and gaming platforms that assist us in running our operations. All such providers are bound by strict confidentiality agreements and are only permitted to process your data for specified purposes.

Legal Requirements: 1xroll may disclose your personal information when required by law, court order or a competent regulatory body, including law enforcement agencies in efforts to combat fraud and money laundering.

Business Transfers: In the event of a merger, acquisition or sale of company assets, your information may be transferred as part of that transaction. We will notify you in advance before any such transfer takes place.

Data Security and Retention Period

We employ appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

Security measures we practise include:

• SSL/TLS data encryption for all communications between your browser and our servers
• Password storage using secure hashing methods
• Layered access controls for internal systems
• Continuous system monitoring to detect suspicious activity
• Regular security audits by independent third parties

Your personal data will be retained for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. Financial records and KYC data are typically retained for the period specified by international licensing requirements following account closure.

Cookies and Tracking Technologies

1xroll uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Essential Cookies: These cookies are required for basic website functions such as login authentication and session security. Without them, some services may not function properly.

Performance and Analytics Cookies: We use anonymous statistical data to understand how users interact with our platform, for the purpose of continuous improvement.

Functional Cookies: These cookies remember your preferences and settings, such as your preferred language, to provide a more personalised experience.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the 1xroll platform.

Your Privacy Rights as a Member

As a 1xroll member, you have certain rights regarding your personal data. We are committed to making it easy for you to exercise these rights.

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Correction: If your information is inaccurate or incomplete, you may request that we update it.
• Right of Deletion: You may request deletion of your personal data, subject to legal obligations that require us to retain certain records.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the processing of your data.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request that we provide your data in a machine-readable format for transfer to another service.

To exercise any of the above rights, please contact the 1xroll customer support team via live chat or email. We will review and respond to your request within a reasonable timeframe.

Cross-Border Data Transfers

Due to the global nature of 1xroll's operations, your personal information may be transferred to and processed in countries other than Malaysia. Such transfers occur when we use technology service providers or gaming platforms that operate outside Malaysia.

We ensure that any cross-border data transfer is carried out with adequate safeguards, including data processing agreements that comply with international standards. Recipient countries are selected based on their level of data protection and adherence to accepted security frameworks.

By using the 1xroll platform, you agree to the transfer of your personal information outside Malaysia for the purposes stated in this Privacy Policy.

Children's Privacy and Age Restrictions

The 1xroll platform is intended for individuals aged 21 and above. We do not knowingly collect, store or process personal information from individuals under the age of 21.

All registrants are required to verify their age during the registration and account verification (KYC) process. If we find that we have inadvertently collected information from an underage individual, we will take immediate steps to delete that information and close the account in question.

Changes to This Privacy Policy

1xroll reserves the right to update or modify this Privacy Policy at any time. Any changes will take effect when the latest version is published on our website with a new update date.

For material or significant changes, we will notify members via their registered email or in-platform notification before the changes take effect. Your continued use of the 1xroll platform after such notification will be considered your acceptance of the latest version of the Privacy Policy.

We encourage you to check this page regularly to ensure you are always aware of our latest privacy practices.

Contact Us for Privacy Enquiries

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, the 1xroll customer support team is ready to assist.

You can contact us via:

• 24/7 Live Chat: Available directly on the 1xroll website, supported in Bahasa Melayu and English
• Email: [email protected]

We are committed to responding to every privacy-related enquiry seriously and within a reasonable timeframe. Your satisfaction and trust in 1xroll is our priority.