1xroll FAQ for Players in Malaysia

1xroll uses 256-bit SSL encryption for all data transfers. Documents you upload — such as your MyKad or bank statement — are stored on protected servers and can only be accessed by the authorised verification team. Your information is not shared with any third party without your consent, in line with the 1xroll Privacy Policy.

This is an important security measure to prevent fraud and money laundering. When the name on your 1xroll account matches the name on your Touch 'n Go eWallet, DuitNow or bank account, withdrawals can be processed without delays. A name mismatch may cause withdrawals to be held or rejected until verification is complete.

Identity verification, or KYC (Know Your Customer), is a standard requirement for internationally licensed online gambling platforms. The process confirms that users are aged 21 and above, protects accounts from misuse, and satisfies licensing requirements. 1xroll carries out this process to ensure every financial transaction is safe for all members.

First, check the notification email from 1xroll — the reason for rejection is usually stated clearly, for example a blurry document, a partially cut-off image, or mismatched details. Re-upload a clearer document and make sure all four corners of your identity card are visible. If the problem persists, contact 24/7 live chat support for direct guidance.

No. Identity verification only needs to be done once during account registration, or when requested by the 1xroll team in specific situations. Once your account is verified, you can make withdrawals at any time without submitting documents again, as long as there are no significant changes to your account information.

Yes, you can — but the wagering requirements must be met first. For the 1xroll welcome bonus of 100% up to RM888, the bonus amount must be wagered 20 times before winnings can be withdrawn. For example, if you receive a bonus of RM100, you need to record bets totalling RM2,000 (RM100 × 20) before you can withdraw the bonus funds.

1xroll withdrawal services operate 7 days a week, including weekends and public holidays. Standard processing time is between 30 minutes and 3 hours, regardless of the day. Occasional delays may occur depending on your bank's or e-wallet's own response time, not on 1xroll's side.

There are a few possible reasons: additional verification is required by the 1xroll team, the payment account details do not match the user account, or there is a temporary issue on the bank's or e-wallet's side. If your withdrawal has exceeded 3 hours with no updates, please contact 1xroll live chat support with your transaction reference number for an immediate check.

The minimum withdrawal amount at 1xroll is RM50. This applies to all supported withdrawal methods — including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrencies such as USDT, BTC and ETH. Make sure your account balance is sufficient before submitting a request.

Withdrawals via Touch 'n Go eWallet at 1xroll are usually completed within 30 minutes to 3 hours. This is the standard processing time for all withdrawal methods available on the platform. In most cases, funds arrive sooner, depending on processing times on Touch 'n Go's end.

For Android (Chrome): open 1xroll.one, tap the three-dot icon in the top right corner, select "Add to Home Screen" and confirm. For iPhone (Safari): tap the Share icon at the bottom, scroll down and select "Add to Home Screen". The 1xroll icon will appear like a regular app and gives you quick access without having to type the address each time.

Try clearing your phone's browser cache first: on Chrome for Android, go to Settings > Privacy > Clear Browsing Data, select "Cached images and files", then tap "Clear data". On Safari for iPhone, go to Settings > Safari > Clear History and Website Data. After that, reload the 1xroll page and check whether the speed improves.

If your internet connection drops while playing slots or live casino games, the 1xroll system records the last game state confirmed by the server. When you reconnect and log back in, the game will generally resume from the last point, or any round in progress will be resolved automatically. Contact support if there are any discrepancies in your game records.

1xroll is designed to be responsive and compatible with most modern mobile phones — including Android version 8.0 and above, and iPhones running iOS 13 and above. Supported browsers include the latest versions of Chrome, Firefox, Safari and Edge. For the best experience, keep your phone's operating system and browser updated to the latest version.

Yes, the 1xroll site automatically adjusts its layout for tablet screen sizes, both Android and iPad. Game layouts, control buttons and navigation menus are well arranged on wider screens, providing a comfortable playing experience. Just make sure your browser is updated and your internet connection is stable for smooth gameplay.

Log in to your 1xroll account, go to the Deposit menu and select "FPX / Online Banking". Enter the amount you wish to deposit (minimum RM20), choose your bank — such as Maybank, CIMB, Public Bank or RHB — and you will be redirected to that bank's online banking portal to confirm the transaction. Once confirmed, the credit usually appears in your 1xroll account immediately.

First, wait a few minutes as there is sometimes a small processing delay. If the credit still has not appeared after 15–30 minutes, save your proof of transaction (a screenshot or bank receipt) and contact 1xroll support via 24/7 live chat. Provide details such as the date, time, amount and transaction reference number to speed up the check.

1xroll does not charge processing fees for deposits made via available methods such as Touch 'n Go, DuitNow, FPX, Boost, ShopeePay and crypto. However, your bank or e-wallet provider may apply their own fees depending on your service plan — this is outside 1xroll's control. Check your payment provider's terms of service before making a transaction.

The minimum deposit at 1xroll is RM20, and this applies to all supported payment methods without exception. With just RM20, you can already access a range of slot games such as Fortune Tiger, Gates of Olympus, Mahjong Ways 2 and many more. For new members, a first deposit of RM20 or more also qualifies for the 1xroll welcome bonus of up to RM888.

Deposits via DuitNow at 1xroll are based on the account holder's name, not the mobile number. What matters most is that the name on your DuitNow account matches the name registered on your 1xroll account. If you are using a different phone number but the bank account owner's name is the same, the deposit is usually processed without issue. Contact support if you are unsure.

Crypto deposits at 1xroll — including USDT, BTC and ETH — depend on the number of block confirmations on each blockchain network, which can sometimes take a little longer compared to local e-wallets. That said, crypto offers other advantages such as greater privacy and no geographical limits. For the fastest deposits, Touch 'n Go and DuitNow are generally the quickest options in the Malaysian context.